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The date code is engraved on the outside of the metal prongs you plug into the wall to give the unit power. The metal prongs are located on the end of the power cord. This code should begin with one letter, followed by three numbers. (e.g. A123)
If needed, you can attach a document/image.
File size should not exceed 3MB and file format should be "pdf,txt,doc,docx,jpg,png,jpeg,gif".

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Bionaire® Brand Customer Service
1-800-253-2764

Fans
1-866-769-3166