Product FAQs

Help & How to Use

What should I do if there is White Dust Accumulation?

The tap water you use might be hard or high in minerals. We recommend that you use distilled water or a combination of half distilled and half tap water.

What should I do if the unit does not produce air or mist?

If your humidifier does not produce air or mist, check if the tank has water in it.

What is the difference between a Vaporizer and a Humidifier?

A vaporizer adds water to the air, which helps clear sinus passages. A humidifier adds moisture to dry air to help protect skin and reduce static electricity in the air.

What should I do if my humidifier produces inadequate mist?

To eliminate this problem, check for missing teeth from the screen under the motor head assembly. Also check the reservoir for overfill and impeller tip blockage.

What should I do if my humidifier is spitting liquid or if the moisture output is excessive?

To eliminate this problem, turn off the humidifier and ventilate the room If the room's relative humidity is more than 60%. If any liquid medicine or inhalant had been added to water, clean humidifier thoroughly according to its instructions.

What should I do if my humidifier is not producing steam and the power indicator light is not lit?

Should this occur, check the following: (1) The plug is connected to a live 120V AC outlet. (2) There is water in the chamber underneath the tank. (3) The unit is positioned on a flat surface and the tip-over switch is activated. The power light will turn on if the tip-over switch is not activated.

What should I do if my humidifier makes a popping noise?

Tap the end of the water pump approximately 3/4 up to the motor cover to eliminate the popping noise.

What should I do if the unit does not get power?

Make sure the unit is plugged into a live 120V AC outlet. Check that the outlet is working properly by testing it with a lamp or other electric appliance. If the problem persists, check your warranty information and contact an authorised Service Centre in your area or our Customer Service team.

Why isn't my humidifier producing mist even though the water tank is full?

There may be a few possible causes for the mist not to work. It may be the unit is not on a level surface, there are mineral deposits on nebulizer or sensor, or the water tank had been washed with a detergent.

My Nebulizer is not working. What should I do?

Try the following steps for Nebulizer operation: (1) Turn mist output nozzle to allow for more mist. (2) Place unit on a level surface. (3) Clean nebulizer and sensor with the provided brush and refill with distilled water. (4) Rinse thoroughly with clean water.