Product FAQs

Care & Usage

The easiest way to clean dust off of internal fan blades is through the use of compressed air. Cans of compressed air can be purchased at most hardware and office supply stores.
No, your fan motor comes fully lubricated out of the box. It does not need to be lubricated or oiled prior to use. We highly recommend against lubricating or oiling the fan at any time.
Try moving your fan to another outlet in a different room. It is possible that there could be a problem with the wall outlet. If your outlet checks out, the fuse within the plug could be blown or there could be a problem with the product. To replace the fuse, refer to your user manual. For further assistance, please contact us via email.

Please see the user manual of your model to provide specific instructions for your model.

Per the instructions provided in your instruction manual, we recommend that you clean the non-electrical parts of your fan frequently to maintain optimum fan performance. Ensure that your fan is unplugged before cleaning.

Tower fans- Clean your fan by using the brush attachment on your vacuum cleaner to vacuum the intake grills to remove lint and dirt. For safety purposes, never open these units for any reason.

Stand /Table/Wall Mount fans- Disassemble your front and rear grills. Reverse the assembly instructions found in the product instruction manual to disassemble the blade parts. The grills and blade may be immersed to be cleaned with a mild detergent and water. Wipe all other parts with a soft damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor. DRY ALL PARTS COMPLETELY BEFORE REASSEMBLING.

Box fans - Using a Phillips head screwdriver, remove the screws on the outside perimeter of the front grill. Remove the front grill, exposing the fan blade. Wipe the blade with a soft damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor or any other electrical components.

Floor fans- Wipe the fan with a soft, damp cloth. Use a mild detergent if necessary.

For all fan types- Clean your fan by using the brush attachment on your vacuum cleaner to remove most lint and dirt. We also recommend using a can of compressed air to clean dirty or dusty interior blades. Compressed air can be purchased at most hardware and office supply stores.
It is best to store your fan in the original or appropriately sized box. If stored fully or partially assembled, the fan head should be covered to prevent dust from accumulating on the blades.
When sleep mode is activated, the fan will cycle through all speed settings in sequential order.
To work properly, the remote control must be in direct line of sight to the fan and within the range of the sensor (range varies by model but usually 10-15 feet).
This function allows you to set the length of time your fan will run before it automatically turns off. The length of time varies from model to model. Please see your user manual for more information.
Certain models do not have a removable front grill. We suggest utilizing a can of compressed air to remove dirt and dust from blades or by using the brush attachment on your vacuum cleaner to vacuum the intake grills to remove lint and dirt. If your fan does have a removable front grill, please refer to the user manualfor cleaning instructions.